ProAct Pharmacy Services will deliver maintenance prescriptions, up to a 90-day supply, directly to your door for the cost of your mail order pharmacy copay. It is reliable, secure, and convenient … and you will likely lower your out-of-pocket costs. Plus, standard shipping is free!
ProAct Pharmacy Services operates with the sole purpose of ensuring that you receive your medications on time at the convenience of your home. This is our commitment to you:
Ready to get started?
If you haven’t already established a patient profile with ProAct Pharmacy Services, you can do so by clicking here to establish a mail order profile before submitting a new prescription. You must have a valid prescription from your physician to take advantage of the mail order pharmacy services. If you need any assistance, call 1-866-287-9885 to speak to a representative.
Next, submit your prescription whichever way works best for you:
ProAct Pharmacy Services accepts e-prescribing directly from your physician. For more information on e-prescribing, have your physician's office contact our pharmacy at: 1-866-287-9885.
When you receive a new written prescription from your physician, for up to a 90-day supply of your maintenance medication, simply:
Your physician’s office can fax new prescriptions to: 1-315-287-3330
Questions? Please visit our Help Center for more information. View the ProAct Pharmacy Services Privacy Policy.
Correction to Recent ProAct Pharmacy Services Postcard
We would like to make you aware of an error in a recent postcard sent by ProAct Pharmacy Services.
The postcard indicated that members could receive up to a 90-day supply through ProAct Pharmacy Services mail order pharmacy for the same copay as a 30-day supply at a retail pharmacy. This statement could potentially be incorrect.
Mail order copays are determined by your specific prescription benefit plan and may differ from retail pharmacy copays. If you have questions about your mail order cost, please contact ProAct for assistance.
We apologize for any confusion and appreciate your patience.
Creating a mail order profile is easy! All you need to do is complete the form below, or print and complete a patient profile and order form or call 1-866-287-9885 to speak to a representative.
PRO TIP: Signing into your ProAct online portal account will auto-fill your account information below.
Insured family member fields marked with * are required.
