Live Customer Service Representatives, Any Time of Day
The need for healthcare doesn’t take a break, so questions about your pharmacy benefits can arise any time of day. When you make the call to ProAct, you’ll get your questions answered by a knowledgeable employee-owner. That high-touch service is delivered 24/7/365—because we know your important benefit questions can’t wait.
Creating an account with ProAct allows you to access your claims history, download a temporary prescription benefit card, find in-network pharmacies, compare costs with the drug pricing tool, manage mail order prescriptions, and more.
Access real-time assistance for basic inquiries via ProAct’s live chat option when logged into your online account. Available Monday – Friday, 8:00am to 5:00pm ET.
Understanding your pharmacy benefits shouldn’t feel overwhelming. Visit our Help Center to explore answers to commonly asked questions about getting started, prior authorizations, mail order, specialty medications, and more—all in one easy-to-use place.
We use encrypted cookies to store website preferences and gather analytics. Cookie data shared with external partners is de-identified. For additional information, please see our Privacy Policy.
Login
