Notice of Change Healthcare Downtime
Change Healthcare is a nationwide pharmacy switch company that partners with pharmacies, and their networks, to accurately route claims ensuring that they adjudicate according to your specified benefit design.
Over the last 48 hours, they have announced a network interruption related to a cybersecurity issue and are actively working to address it. While a fix is being implemented to resolve the identified problem, Change Healthcare is disconnected and not functioning for its customers.
As a result, some pharmacies cannot confirm insurance coverage, which could delay filling or refilling your medications. We understand the frustration and challenges this may cause and want to share options and methods ProAct can do to support in the meantime:
We will be sure to update our language and support as more information becomes available.