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Pharmacist in white coat holding two medicine boxes in one hand and one medicine box in other Pharmacist in white coat holding two medicine boxes in one hand and one medicine box in other Pharmacist in white coat holding two medicine boxes in one hand and one medicine box in other



Using ProAct's Mail Order Pharmacy Has Its Advantages

ProAct Pharmacy Services will deliver maintenance prescriptions, up to a 90-day supply, directly to your door for the cost of your mail order pharmacy copay. It is reliable, secure, and convenient … and you will likely lower your out-of-pocket costs. Plus, standard shipping is free!

ProAct Pharmacy Services operates with the sole purpose of ensuring that you receive your medications on time at the convenience of your home. This is our commitment to you:

  • State-of-the-art automation for increased efficiencies
  • On-site licensed pharmacists
  • Free standard delivery
  • Auto-Refill Program (opt in or out at any time)
  • Interfacing with prescribers – when your refills run out, we will reach out to your physician's office on your behalf
  • 24/7/365 access to live Help Desk representatives
  • Access to convenient tools on a secure web portal to view and manage your prescriptions

Ready to get started?


Submit a New Prescription

If you haven’t already established a patient profile with ProAct Pharmacy Services, you can do so by clicking here to establish a mail order profile before submitting a new prescription. You must have a valid prescription from your physician to take advantage of the mail order pharmacy services. If you need any assistance, call 1-866-287-9885 to speak to a representative.

Next, submit your prescription whichever way works best for you:


ProAct Pharmacy Services accepts e-prescribing directly from your physician. For more information on e-prescribing, have your physician's office contact our pharmacy at: 1-866-287-9885.

Via Mail

When you receive a new written prescription from your physician, for up to a 90-day supply of your maintenance medication, simply:

  • Print and complete an order form by clicking here to download (PDF).
  • Send the original written prescription and the completed Order Form Request to:
              ProAct Pharmacy Services
              1226 US Highway 11
              Gouverneur, NY 13642

Via Fax

Your physician’s office can fax new prescriptions to: 1-315-287-3330

Questions? Please visit our Help Center for more information.


Establish a Mail Order Profile

Creating a mail order profile is easy! All you need to do is complete the form below, print the form or call 1-866-287-9885 to speak to a representative. 

PRO TIP: Signing into your ProAct online portal account will auto-fill your account information below. 

Insured family member fields marked with * are required.

Account Information

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